Senior Engagement/Relationship Manager
Title: Senior Success/Engagement Manager (AI)
Location: Multiple locations- Remote w/ travel required
Duration: Direct Hire
Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US for any employer as a W-2 employee.
Traveling is required for the role. Travel is expected to be 50-70%
TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for an Engagement Manager in multiple locations.
The Sr. Engagement Manager/Director will build long-term relationships with a small portfolio of Global 1000 clients. Using their strategic orientation and consulting mindset, they will help complex client organizations navigate the transformation to “AI Driven Enterprise.” The Sr. Engagement Manager is a polished communicator, technically astute, with outstanding project management and organization skills. While the Sr. Engagement Manager will lead many customer-facing interactions, they will also engage with other resources across the organization such as customer facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. The Sr. Engagement Manager will also partner with the Field Account Executive to identify and capitalize on expansion opportunities within the account. The objective of the role is to drive client success and adoption as measured by client loyalty, advocacy, expansion, and revenue.
What you will do:
? Serve as the primary point of contact for your portfolio of existing customers.
? Understand the customer’s business and desired outcomes.
? Build strong relationships at all levels across the client organization.
? Manage delivery of the initial onboarding program.
? Manage multiple concurrent client projects / engagements.
? Develop and deliver strategies for driving continued adoption and expansion.
? Maintain a regular communication cadence with the client, including quarterly business reviews.
? Continually monitor customer health and adoption metrics.
? Communicate effectively internally and externally.
? Collaborate closely with team members to support renewals and identify expansion opportunities.
? Develop a comprehensive understanding of customer health and status.
? Develop a deep understanding of how businesses use machine learning to drive measurable business impact.
? Compile and synthesize periodic internal updates on customer health and ensure the accuracy of SFDC and other internal systems.
What you’ll bring:
? BA/BS required, preferably in a technical field. MA/MBA a bonus.
? 5-8 years of total professional experience.
? 2-3 years experience in a Sr. customer success role or consulting engagement manager role.
? Experience in Analytics or in technical disciplines is a plus.
? Strong organizational and project management capabilities.
? Excellent communication and presentation skills with keen attention to detail.
? Credible customer presence, capable of stepping into a trusted advisor role.
? Strong orientation towards teaching and enablement.
? Data-driven, analytically oriented, with a commitment to process improvement.
? Reliable and accountable, delighting customers with above-and-beyond follow-through.
? Proactive, taking the initiative to get things done on behalf of clients.
? Ability to manage own workload, work efficiently, and meet deadlines
TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.
TekPartners is an Equal Opportunity Employer.