Job Detail

Search Jobs

Helpdesk Support Coordinator

2020-09-23 USD 100 1000000 Direct Hire 2020-10-23
  • Profession:

    Compliance/Finance
  • Specialty:

    Internal Audit
  • 321 Main St.

    City:

    San Antonio
TekPartners
https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

    Open
  • Term:

    Direct Hire
  • Job Id:

    69110

Description


Title:  Helpdesk Support Coordinator
Location: San Antonio, TX
Duration: Direct Hire
Compensation: Depends on experience
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Overview: 

TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for Helpdesk Support Coordinator.

Helpdesk Support Coordinator

The Helpdesk Support Coordinator is the voice for IT team and is an integral part of the organization within Dental Whale’s business unit. We are looking for an effective communicator who will brighten the day of all who interact with you. This person will triage client support requests (incoming phone calls, incoming support tickets, emails, etc.) and coordinate scheduled support required by our clients.  Act as a much-needed stopgap between our frontline technical team and our clients. This person will be a welcoming voice and an indispensable resource for both our clients and our technical support staff.

Responsibilities

  • Professionally and timely answering incoming support calls
  • Responding quickly to our client’s support request
  • Accurately triaging client support requests, gathering necessary information
  • Scheduling support with customers and ensuring technician is aware of upcoming appointments
  • Managing client expectations on turnaround time for support requests
  • Following up with technical staff, vendors, or clients where necessary
  • Working directly with our ticketing system for communication and ticket management purposes
  • Working directly with our technical staff for the purpose of coordinating and ensuring support
  • Updating our point of contact information with each client when necessary
  • When working from the office, creating a welcoming environment: lights, temperature, etc…

Qualifications (required): 

  • Professional Training in Information Technology, Business Management, Project Management, or equivalent experience (2 years)
  • 2+ years general administrative office experience
  • Experience in administration of Microsoft Office 365
  • General understanding of Service Request management
  • Strong customer service orientation
  • Sharp mind-set and capability for analysis and judgment
  • Excellent interpersonal and professional communication skills
  • Should possess an interest in technology, computers, and mobile devices
  • Possess ability to work under pressure and multi-task while working under deadlines
  • Possess a positive and proactive attitude towards customer support and desire to help people

 

Quick Apply