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Global Casino Coordinator

2020-03-29 USD 100 1000000 Contract 2020-04-28
  • Profession:

    Sales & Marketing
  • Specialty:

    Customer Service
  • 321 Main St.


600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

  • Term:

  • Job Id:



Location: Miami, FL
Duration: 6 Months
Compensation: 10-12 hourly 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Global Casino Coordinator. 

• Previous cruise, casino, hospitality or guest service industry experience preferred
• Excellent guest service skills required
• Must be computer literate with experience in use of MS Office products
• Must demonstrate excellent phone etiquette and communication skills
• Excellent English verbal/oral communication skills required
• Bilingual communication skills a plus
• Must be able to work efficiently, independently and as part of a team, in a fast-paced environment

• High School Diploma or G.E.D. required; some college or post-secondary education preferred

• Serves as the shore-side equivalent to the shipboard Casino Host
• Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication
• Must possess the desire to meet and exceed player expectations, with a dedication to superior guest service
• Coordinate all casino credit requests, applications, procedures and approvals.
• Coordinator, Global Casino Service casino guest bookings, reservations, onboard arrangements, special requests, etc., as needed
• Process amenity, “Bon Voyage” and other complimentary and services for qualified casino guests
• Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets
• Process and distribute onboard casino win/loss statements upon request
• Serve as support on behalf of Casino Division to PVP’s, Group Sales and Travel Agents
• Maintain, update and manage player rating and databases
• Coordinate Casino Marketing projects, including VIP cruises, casino database queries & reports, customer communications, etc., as needed
• Knowledgeable and able to communicate promotional, event and other casino information
• Provide resolution of guest complaints
• Knowledgeable about and able to follow comping guidelines and other casino related policies and procedures
• Update and manage guest lists, amenity lists and other player data lists and sources
• Update guest contact information
• Provide support for shore-side and shipboard casino marketing /management teams
• Provide support for roving marketing/player development team

Our benefits package includes: 
Comprehensive  Medical Benefits
Competitive Pay, 401K
Retirement Plan
And Much More

About TekPartners: 
TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.  
TekPartners is an Equal Opportunity Employer.

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