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IT Field Service

2022-07-06 USD 100 1000000 Contract 2022-08-05
  • Profession:

    Information Technology
  • Specialty:

    Program Manager
  • 321 Main St.


600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

  • Term:

  • Job Id:



IT Field Service
Location: Remote (90 % Boca Raton, FL) 
Duration: 6 Months
Compensation: $70.00 - $85.00 hourly
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.


TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a IT Field Service.


  • Experience operating with outsourced service providers in an international context
  • Experience managing IT projects within a global environment
  • Deep understanding of and practical experience of the specific process area
  • Best practice process development based on ITIL framework
  • Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
  • Experience of a highly regulated IT environment or good documentation culture, including
  • formal change management processes
  • ITIL qualified, or equivalent knowledge gained through work experience
  • English fluent
  • Experience working in a pharmaceutical industry preferable


  • Regional escalation point for external partners
  • Manage relationship with any regional/local vendors
  • Contribute to Budget planning for regional/local specific spend, including:
  • End-user devices under annual CAPITAL lump-sums, including site breakdown
  • OPEX spend for entities within region
  • Expense management
  • Purchase requisition approval for local entities / escalation point for invoice queries (end-user compute)
  • Govern process around equipment restocking with external partner
  • Internal escalation point for operational issues within region
  • Operational contact point for Site Delivery Leads
  • Time-zone coverage for urgent notification approvals
  • Orchestrate significant changes across vendors, service providers and internal delivery teams
  • Field Services performance management
  • Ensure within the region on-site, dispatch and remote support services are globally consistent, coordinated and efficient.
  • Ensure local benefit realization of vendor initiated service improvements
  • Point of contact within Infrastructure team for all Company Centers:
  • Liaison to Infrastructure team for Business Partners as it relates to infrastructure operations in Plasma Centers
  • Champion resolution of long-standing issues and risks
  • Manage relationship with local business leadership teams and departments (in local language)
  • Coordination of minor changes in Plasma Centers
  • Travel may be required 

 Our benefits package includes:

  • Comprehensive Medical Benefits
  • Competitive Pay, 401K
  • Retirement Plan
  • And Much More

 About TekPartners:

TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. 


TekPartners is an Equal Opportunity Employer.


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