Title: Helpdesk Analyst I
Location: Miami, FL
Duration: 6 month contract
Compensation: $15.00 to $18.00 per hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in US
TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Helpdesk Analyst in Miami, FL.
Summary of Position
Provides first level IT support for all end-users via telephone, email or chat.
Troubleshoots and resolves hardware, software and voice/data communication systems issues.
Escalates calls when appropriate.
Writes concise, informative service tickets.
Follows up on all tickets in a timely manner and pursues issues through to resolution.
Requires experience using ticketing systems and writing technical support reports and documentation.
Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Years Experience: 1-2.
Experience: Relies on limited experience to accomplish tasks.
Our benefits package includes:
Comprehensive Medical Benefits
401K Retirement Plan
And Much More
TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.
TekPartners is an Equal Opportunity Employer.