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Technical Support Analyst III

2021-12-01 USD 100 1000000 Contract to Hire 2021-12-31
  • Profession:

    Information Technology
  • Specialty:

    Desktop Support
  • 321 Main St.

    City:

    Charlotte
TekPartners
https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

    Open
  • Term:

    Contract to Hire
  • Job Id:

    88947

Description


: Technical Support Analyst III (Multiple Positions)

Location: Charlotte, NC

 

Work Requirements: Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.

Overview:  Looking for a skilled desk side technician to support end user computing needs.  This person will need to quickly resolve any issues that arise on a user’s machine, including hardware, drivers, or software, while keeping customer service top of mind with white-glove service, C-Level support.


Role & Responsibilities: 
This person will support end users and executives, and the candidate must have experience supporting executives in a business professional environment and have Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.

This person will handle troubleshooting of complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Mandatory Skills
  • Strong knowledge of Windows 10 & Mac OS
  • Networking; network application interfaces; hardware and software interfacing
  • Memory structure
  • Buffers and registers
  • Testing equipment 
  • Operational needs regarding data communications
  • User needs analysis
  • Data storage and security
  • Agency rules/regulations and policies/procedures 
  • Computer hardware and software
  • Applications and user systems
  • Peripherals; computer assembly
  • Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
  • Ability to communicate information/ideas to others, electronically, telephonically, on paper, or in person
  • Ability to provide assistance to end users at all levels, with excellent communication.
Tools & Technologies: Office 365, Active Directory, SCCM, ServiceNow, Windows 10, basic MAC support skills and Tier 2 or Tier 3 support

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