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Technical Support Analyst

2020-07-06 USD 100 1000000 Contract to Hire 2020-08-05
  • Profession:

    Information Technology
  • Specialty:

    Applications Analyst
  • 321 Main St.

    City:

    Charlotte
TekPartners
https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

    Open
  • Term:

    Contract to Hire
  • Job Id:

    68430

Description


 
Technical Support Analyst II

Location: Charlotte, NC
Duration:
 End of 2020 then Extension or Conversion
Target Comp: $33-36/hr

 

Work Requirements: Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.

Overview: We are looking for strong Technical Support Engineer with experience supporting executives and providing "white glove" service in a business professional environment. 


This individual must have strong knowledge and hands-on experience with Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.

This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Technical Skills:
  • Operating systems and utilities
  • Networking
  • Memory structure
  • Buffers and registers
  • Testing equipment
  • Network application interfaces
  • Hardware and software interfacing
  • Operational needs regarding data communications
  • User needs analysis
  • Data storage and security
  • Agency rules/regulations and policies/procedures computer hardware and software
  • Applications and user systems
  • Peripherals
  • Computer assembly
Role & Responsibilities:
  • Follow through with problem resolution quickly and communicate status throughout resolution cycle
  • Communicate information/ideas to others, electronically, telephonically, on paper, or in-person
  • Apply general rules to specific problems to come up with logical answers
  • Efficiently shift back and forth between two or more activities/sources of information
  • Troubleshoot data communication problems
  • Provide assistance to end users, read, understand, and listen to communication from others
  • Recognize a problem, follow multiple step instructions, and combine pieces of information or specific answers to problems to form general rules or conclusions
Job Duties
  • Instructing, developing and implementing solutions to problems
  • Operations analysis, solution appraisal, identification of key causes, systems evaluation, and technology design
  • Identifying downstream consequences
  • Time management, management of material resources, and management of financial resources
  • Troubleshooting and testing
  • Critical thinking, product inspection, judgment and decision making
  • Effectively conveying information to all levels of staff
  • Installation of hardware and software
  • Operation and control of equipment/systems
  • Repairing machines/systems
  • Equipment maintenance

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