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Technical Support Analyst

2020-07-06 USD 100 1000000 Contract to Hire 2020-08-05
  • Profession:

    Information Technology
  • Specialty:

    Applications Analyst
  • 321 Main St.


    Little Rock
600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
customer support [+954-656-8600] [email protected]
  • Status:

  • Term:

    Contract to Hire
  • Job Id:



Technical Support Analyst II

Location: Little Rock, AR
 End of 2020 then Extension or Conversion
Target Comp: $31-33/hr


Work Requirements: Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.

Overview: We are looking for strong Technical Support Engineer who can handle complex issues and also help image laptops and deploy and hook up new hire equipment (monitors, docks, etc.).

This individual must have strong knowledge and hands-on experience with Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.

This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Technical Skills:
  • Operating systems and utilities
  • Networking
  • Memory structure
  • Buffers and registers
  • Testing equipment
  • Network application interfaces
  • Hardware and software interfacing
  • Operational needs regarding data communications
  • User needs analysis
  • Data storage and security
  • Agency rules/regulations and policies/procedures computer hardware and software
  • Applications and user systems
  • Peripherals
  • Computer assembly
Role & Responsibilities:
  • Follow through with problem resolution quickly and communicate status throughout resolution cycle
  • Communicate information/ideas to others, electronically, telephonically, on paper, or in-person
  • Apply general rules to specific problems to come up with logical answers
  • Efficiently shift back and forth between two or more activities/sources of information
  • Troubleshoot data communication problems
  • Provide assistance to end users, read, understand, and listen to communication from others
  • Recognize a problem, follow multiple step instructions, and combine pieces of information or specific answers to problems to form general rules or conclusions
Job Duties
  • Instructing, developing and implementing solutions to problems
  • Operations analysis, solution appraisal, identification of key causes, systems evaluation, and technology design
  • Identifying downstream consequences
  • Time management, management of material resources, and management of financial resources
  • Troubleshooting and testing
  • Critical thinking, product inspection, judgment and decision making
  • Effectively conveying information to all levels of staff
  • Installation of hardware and software
  • Operation and control of equipment/systems
  • Repairing machines/systems
  • Equipment maintenance

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