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  • IT Support Team Lead 2021-11-29 USD 100 1000000 Contract to Hire 2021-12-29  Title:  IT Support Team LeadLocation:  Greenville, SCDuration:  Contract to hireWork Requirements:Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US for any employer as a W-2 employee.Overview:TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for an IT Support Team Lead in Greenville, CS.Skillset / Experience: Manage Ticket resolution for assigned application(s) – includes tickets having any severityo Accountable for ticket resolution; Responsible to ensure right people working on the ticketo Applicant will be the primary on-call for after hours issues.   For O2C, the number of incidents is small but the applicant is the primary one responsible for ensuring INCs are resolved per SLA with our back office personnel.o Coordination of all resources (MV Support team, SaC Support Team, other IS teams, business) to ensure tickets resolved to customer satisfaction and the meeting of respective ticket SLAo Communication of ticket status and/or resolution with the businesso Ensure Incident logs are updated correctly with actions taken to resolve.o Ensure members are following all Processes and are organized correctly to delivery on SLAs as part of our SOW.o Open change tickets for resolution of MS3 issues. (regular, expedited or emergency) Analyze tickets for assigned application(s) and determine trends and corrective actions for re-occurring issues.  Must have the ability to create custom dashboards in ServiceNow or build tools using Power BI, Splunk, or new tools provided by the market. Must have the ability to act as a lead FA on all applications being supported under the Team Leads domain.  Should know how the system interacts with other applications via different interfaces.  Team Lead should know how data is modeled at the database level within their applications.  Should be able to access this data to ensure what is presented to the business is correct. Team Lead should have a basic understanding of all servers hosting their applications.  Should be able to log into these servers to ensure nothing critical is impacting the business. Manage Application Downtimeo Communication of P1 & P2 issues to SC Support Managers as appropriate§  Follow process on P1 communication§  Hourly status update for P1s via TEAMS / Text Implement corrective actions to ensure application SLA is met Change Management – Work with SAs/Domain to determine impacts.  Approve/reject changes.  Changes should not have a negative impact on our production environment.  Co-ordinate testing after changes.  The Lead should be able to smoke test their applications should P1/P2 INCs occur.  This will ensure we are able to act quickly and not solely rely on personnel that may reside outside North America. Make sure all ongoing Projects being delivered don’t cause unplanned downtime. Knowledge gaps should be answered prior to Go Live as not to impact existing SLAs.  The lead should be able to challenge the best practices of the squads.  The lead should be able to call out regression testing that needs to occur or Use Cases being delivered. Communication to Business – The Team Lead is responsible for communicating to business counterparts any impact on normal day to day activities.  An example of this would be system downtime related to IT led Disaster Recovery exercises which may impact a customer’s ability to place orders or our Supply Chain business being unable to adequately ship tires. PRBs – The Lead is responsible for the creation of all PRBs and ensuring the correct business impact is communicated.  They will ensure a clean handoff to the squad in question which will then take ownership. Follow crisis management and high severity communication process Ensure On-Call rotation and on call database is up to date Provide updated scripts (KBs) to helpdesk when required. Manage SRs for Service Requests (non-incident management) Approve Supportability Assessments for MS1 and MS2 projects.Service Level Agreements (SLA) Help Define and maintain the SLA within our current Control Tower Will work with architects and project managers to ensure we are all in sync.  Must be able to understand and challenge architecture decisions. Ensure that technical solutions are aligned to meet SLA Anticipate upcoming SLA needs from the business and communicate to the Development and Infra teams.  Should be applied to INCs, RITMs, and CHGs.Operational Processes Knowledge Management: Establish a process to review all Tickets (CHGs, INCs and PRBs) to make sure all knowledge is being shared with all support team, Infra, squads and Service Desk members. Drive actions with end user to educate and improve their knowledge to let them be more independent to decrease number of tickets to INCs over time. Access management: Must work with team and partners to ensure all applications are compliant with Standards. Request fulfillment: Ensure all requests are being fulfilled in the correct SLA as well as ensure that automation and a shift left approach is being promoted. Continuous Service improvements: Promote system reliability (Performance and Availability) as well application changes to increase user satisfaction.Technical Skills Java knowledge is a plus to that the leader will be able to help debugging issues being faced by the business Oracle experience is needed so the Lead can help troubleshoot data related issues faced by our customers. Splunk experience or other monitoring tool experience is needed so that automated alerts can be generated so the team is not reliant on manual lookups. B2B / Order to Cash experience needed as the Leader will need to drive solutions with the team. Windows Server experience needed to help troubleshoot application performance problems impacting customers. Agile Methodology experience is a plus. API / Web Service experience needed as we drive towards a real time architectural approach.Meetings: 8:30 AM Daily Team Lead Standup Call – review sev1/2 INCs or issues that need to be reported to Supply Chain Business as the 9:00 Touchpoint. Change Management Tues Call  – review upcoming changes; highlight risks for assigned applications (for Zone and master applications) May be required to attend Huddle/Operations meeting.  This meeting is not mandatory and should be shared across different team leads. Daily 4pm Control Tower with SaC.  The Lead should independently be able to communicate business impact related to INCs that occurred during that day.  Should be able to assist Supply Chain Support Management on updating Control Tower metrics so they correctly reflect true business impact.   Should be able to challenge the existing control tower metrics so that we are measuring the correct things over time. Will be responsible for driving the CSD related to their specific area.  They are responsible for pulling all information together (Support / Development / Business Partners) and building out this presentation. About TekPartners:TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.   
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]
  • Operations & Infrastructure VP 2021-11-29 USD 100 1000000 Direct Hire 2021-12-29 Title:  Operations & Infrastructure VP Location: RemoteDuration: Permanent    Compensation: $150,000.00Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Overview: TekPartners has some of the most sought-after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for an Operations & Infrastructure VP.  Qualifications: Bachelor’s Degree in Information Technology, Management or related field, Technical Degree, and/or advanced networking certifications. 7+ year of experience leading Infrastructure organization(s) and/or 5+ years’ experience consulting or architecting complex infrastructure environments. IAAS Cloud Architecture Experience - Azure or AWS. Experience with ITIL and/or COBIT Frameworks strongly desired. Experience with ISO 27002, NIST SP 800 security standards strongly desired. Consulting background a plus. Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites. Networking ability including Cisco IOS, QOS, firewalls, and routers. Good project management skills, oral and written communications skills, and analytical skills. Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally. Proven track record of working independently as well as within team environment. Experience mentoring technology team members to improve performance and technical knowledge. Communication, both written and verbal, as you will need to communicate with both technical, and non-technical colleagues. Leadership and management skills. Analytical mindset to develop and utilize reliable metrics. Understanding of other, non-technical parts of the business. Cooperation and collaboration. Financial skills including budgeting, forecasting, and justifying. Expected to perform independently and exercise good judgment.  Responsibilities:  Technical, thought-driven leader that will drive change, increase collaboration, and motivate delivery teams to achieve a high-level of performance and quality, championing EIT’s core values of being customer centric, having an ownership mentality, being accountable, and instilling a culture of continuous improvement. Hire, manage, coach, and motivate team members with the required skillsets and passion to support and continuously improve services delivered. Partner with aligned business/operational leaders and stakeholders. Prepare, plan, and manage budgets. Prepare, plan, and manage technology roadmaps that provides directional clarity, priority, and continuous improvement Perform analysis of needs, and contributes to design of architecture, integration, and installation. Maintain network hardware and software, including servers, communications, voice, PDA's, peripherals, network nodes, terminals, and wiring. Evaluate network hardware and software requirements and capabilities and makes recommendations. Maintain network stability, collect, and analyze network and memory utilization, and install and test software upgrades. Ensures all environments are secure from internal and external threats. Work closely with Information Security, Compliance, and Auditors to ensure compliance with all applicable government regulations and standards. Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, performance, upgrade requirements, and other metrics and needs. Establish meaningful metrics and SLAs to effectively monitor and manage infrastructure. Support audit and compliance activities as well as customer/vendor RFI and RFP requests. Manage resource capacity aligned with prioritized projects in parallel with serving support, maintenance, and other duties. Develop and maintain Infrastructure Roadmaps aligned with the business and technology strategy, and Product Roadmaps. Establish policy and standards for selection of infrastructure components. Identify the technical, organizational, and physical environment in which complex products or systems will operate. Identify, propose, initiate, and lead significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modify existing process improvement approaches and/or develop innovative approaches to achieving improvement. Interact with departments across the organization as necessary, including the development and interpretation of highly complex requirements for peers and other staff. Maintain an in-depth knowledge of specific technical aspects in area of expertise and provide expert advice regarding their application. The area of specific expertise may be any aspect of information or communication technology, technique, method, process, product, or application area. Prepare presentations on complex issues in the area of expertise. Lead technology evaluation and adoption efforts including proof of concept and proof of technology. Ability to communicate effectively with business users to formulate and solve business questions. Provide excellent customer service through direct and indirect support to employees and customers. Assist the team with troubleshooting problems and developing recommendations/solutions. Develop and implement disaster recovery and business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss. Establish efficiency and efficacy standards, providing recommendations for improvement. Negotiate and manage contracts. Participate in special projects and other duties as assigned. Our benefits package includes: Comprehensive Medical Benefits Competitive Pay, 401K Retirement Plan And Much More About TekPartners: TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]
  • Cyber Security Support Analyst 2021-11-29 USD 100 1000000 Contract 2021-12-29  Title:  Cyber Security Support AnalystLocation:  Greenville, SCDuration:   6 month contract to startWork Requirements:Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US for any employer as a W-2 employee. Overview:TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Cyber Security Support Analyst in Greenville, SC.Skillset / Experience:The Cyber Security Support Analyst is responsible to ensure the zone meets all required cyber security objectives and initiatives.  This role is part of our IT operational team that supports the manufacturing domain activities and is a functional leader of the cyber security team within our operational manufacturing and engineering domain. ·        Responsible for following and ensuring routine security patching and end point protection is completed monthly; this includes tracking site progress and escalating when needed·        Facilitate and manage urgent security vulnerabilities and communicate to senior management·        Monitor team Service Now queues and resolve incidents and requests for the AME zone·        Responsible for driving continuous improvement actions·        Responsible for creating and updating the various IT dashboards (excel and visual views)·        Participate in 24 x 7 on-call rotation with operational team (~ 4 weeks per year) Qualifications ·        Operational IT work experience (4+ years) including focus and experience in cyber security·        IT Professional with IT BS degree preferred·        Cyber Security certifications (COMPTIA Security +, CISSP, etc.) preferred·        Ability to lead and facilitate the AME zone cyber security team·        Quality oriented with high attention to detail·        Experience with these tools or similar tools – WSUS, Active Directory, Kibana, OCS Inventory, Symantec, Microsoft Defender·        Knowledge of operating systems – Windows, Linux·        Ability to create visual dashboards in Excel, Powerpoint, and Power BI·        Experience with Service Now·        Strong Problem Solving / Troubleshooting skills·        Ability to collaborate with various development and infrastructure teams including IT locally and globally, building strong working relationships with the site managers·        Ability to facilitate meetings including sending out meeting minutes and actions·        Ability to present to non-technical audiences·        Team player who can work autonomously and is self-motivated to deliver quality results in a timely manner·        Ability to ask good questions to ensure full understanding of business impact and urgency of major incidents·        Strong knowledge and experience with IT basic collaboration tools including MS M365 suite of applications·        Application development and infrastructure related experience a plus About TekPartners:TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.   
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]
  • JIRA Migration SME 2021-11-29 USD 100 1000000 Contract 2021-12-29 Title: JIRA Migration SME  Location: Remote  Duration: 6+ Months (strong likelihood to extend 12+ Months)  Compensation:  Based on experience  Work Requirements:  Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US for any employer as a W-2 employee. Overview: TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have a remote opportunity for a Jira Migration SME to help deliver the JIRA Migration scope of our client’s project.  Role and Responsibilities:   Improve overall JIRA current and future state  Optimize current instance of JIRA   Migrate using best practices  Provide expertise to help client’s future JIRA Data Center instance based on requirements   Hands-on help to stand up/configure the new JIRA Data Center instance  Ensure any integrations function as expected  Migrate/ETL data from old to new JIRA instance  Help client identify what is unknown regarding the new technical JIRA Data Center environment   Skills/Experience:  Agile/SDLC Project Management experience   Atlassian certifications   Strong experience with Agile DevOps   Expert experience with Architecture   Cloud experience    Benefits package includes:   Comprehensive Medical Benefits   Competitive Pay   401K Retirement Plan   And Much More   About TekPartners: TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.   TekPartners is an Equal Opportunity Employer.   
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]
  • Sr. Software Engineer - IAM 2021-11-29 USD 100 1000000 Contract 2021-12-29 Title: Senior Software Engineer - IAMLocation: Remote - East Coast hoursDuration: 12 monthsCompensation:  $90-$93 per hour (DOE)Work Requirements: Authorized to Work in the US Overview:TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Senior Software Engineer - IAM Skillset / Experience:   Looking for Full Stack; Java back end; java script, CSS, HTML front end. The position will be migrating applications from self grown authorization systems over to MY ID and be able to have MY ID to talk with their authorization engines. So connecting MY ID to a different authorization engine then updating our self service UI tool to support the additional authorization engine. For application users, they will need to augment UI so they know for example about client authorization manager. Incremental work against existing functionality. Roughly 50/50 (front and back end). The Senior Software Engineer will implement applications and services for Identity and Access Management Engineering, and is an expert in the tools, processes, and technologies (both proprietary and third party) used by the IAM team. They take an active role in liaising with other Project Constituents and contributors, both internal and external, to set and maintain standards and best practices through mentorship, evangelism of standards and best practices, and review and approval of code. The Senior Software Engineer is also responsible for the architecture of software internals, efficient and expeditious debugging, and the contribution of code that meets the standards and expectations of the role: being performant, secure, accessible, well documented, testable, and sustainable. Responsibilities • Works closely with scrum master, architect, developers, quality and reliability engineers and other Project Constituents to architect, implement, and deliver software solutions according to requirements/specifications. • Works with Senior Manager, Engineering and Director, Engineering to follow and influence best practices for Software Development within the Identity and Access Management Engineering team. • Interfaces with other service delivery groups within Enterprise Technology and across the company. • Performs peer and vendor code reviews for compliance, security, performance, and best practices. • Hands-on, full-stack software development using professional, enterprise class software development tools. • Responsible for developing, enacting, and enforcing documentation, coding, process, and performance standards. • Provides guidance and mentorship to other team members on subjects like: tools, pipelines, best practices, proprietary client services, and development standards. As part of our commitment to health and safety, COVID-19 vaccines are required for U.S. salaried and hourly non-union employees, as well as all Staff Augmentation/Agency Temporary workers placed on an assignment at a client location. • 5+ years full stack development • 5+ years formal team-oriented development experience (Agile preferred) • Expert in full stack software development (both frontend and backend technologies), software architecture, virtualization / containerization, web services, automation, relational and non-relational database design, systems architecture, system engineering, encryption and security, and many other critical areas. • Expertise with the entire Software Development Lifecycle (SDLC) • Experience working in Agile software development • Strong interpersonal, analytical, problem solving, negotiating, and influencing skills • Self-managing; self starter with a high level of initiative; strong sense of ownership and urgency • Expertise with continuous integration and continuous delivery (CI/CD) • Experience developing high-availability, highly-scalable applications and services. • Familiarity with sensitive data handling such as COPPA, PCI and PII, Safe Harbor • 5+ years experience with SDLC tools such as JIRA, Jenkins, Github/Gitlab, Confluence, etc • 2+ years experience working with Identity and Access Management systems    Our benefits package includes: Comprehensive  Medical Benefits Competitive Pay, 401K Retirement Plan And Much More About TekPartners:TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]
  • IT Recruiter 2021-11-29 USD 100 1000000 Contract 2021-12-29  Title:  IT Recruiter  Location: Remote  Duration: 12 MonthCompensation: $ 35.00 to $ 45.00Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Overview: TekPartners has some of the most sought-after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a IT Recruiter .  Qualifications: 3-5 years of recruiting experience for a search firm, agency, or in-house talent acquisition team with demonstrated expertise in recruiting best practices Familiarity with applicant tracking systems, specifically Workday Ability to develop results-driven recruiting strategies for sourcing, evaluation, and selection of talent Deep knowledge of sourcing and recruiting methodologies and tools, including LinkedIn Recruiter, Indeed, Reddit and other social sites and boards Proven expertise in customer relationship management Strong consultative skills, particularly in the areas of salary equity, internal movement, and workforce planning  Responsibilities: Work closely with Hiring Managers and leaders to understand their business strategy and staffing needs Partner with hiring managers for full cycle recruiting efforts, including identifying capability and knowledge requirements, sourcing a diverse slate of candidates, establishing valid candidate assessment processes, and facilitating the offer process Identify potential candidates using Boolean searches, networking, candidate referrals, web sourcing, ATS database and social networking Achieve exceptional levels of client and partner satisfaction Participate in branding the company  as a premium employer of choice Maintain a network of industry contacts to identify potential candidates for the company's future needs  Our benefits package includes: Comprehensive Medical Benefits Competitive Pay, 401K Retirement Plan And Much More About TekPartners: TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.
    TekPartners
    https://www.tekpartners.com/wp-content/themes/tekpartners_theme/assets/images/logo.png
    600 Corporate Drive, Suite 500 Fort Lauderdale FL 33334 USA
    customer support [+954-656-8600] [email protected]